Schoolhouse Children's Museum - Know before you Go

Know before you Go

Photography Permission Policy

Periodically, the Museum takes photographs and video of Museum visitors and activities for use in promotional and educational materials. With admission to Museum, you give permission to the Museum for the recording of photographs and/or video of yourself and your dependents. You grant the Museum all rights to use these images for educational, promotional, advertising and other opportunities that advance the overall mission of the Museum. Please notify the Front Desk or call (561) 742-6780 if you do not consent to this policy.

Refunds and exchanges

Class Refund Policy

Effective 6.1.2021

Class fees are non-refundable and non-transferable.
If we are able to “re-sell” the spot purchased and not used, regardless of the reason, a class credit voucher will be issued.
24-hours notice is required.
The credit voucher is valid for the value of the class only and MUST be used with 45 days of issuance. After such time, the credit expires and will not be renewed.
Voucher must be presented for use at time of booking replacement class.
Lost credit vouchers will not be replaced.
Not Valid for special events.
Not redeemable for cash.

Visitation Refund Policy*

To request a refund for a missed play session reservation, please note that you have 15 days from the date of the missed reservation to do so. It may take up to 72 hours to process your request. Refund requests should be sent via email to info@schoolhousemuseum.org
When submitting your refund request, please include the following information in your email:

The name the reservation is under
The date you purchased it
The date you reserved
Your phone numbers

Providing us with this information will help us process your request as quickly and efficiently as possible. Thank you for understanding and adhering to our refund policy. We value your patronage and hope that you enjoy your visit to the Schoolhouse Children's Museum.

*This policy is for play sessions only and does not apply to classes, merchandise, birthday parties or special event tickets.

Stroller Parking

We welcome strollers throughout our museum. For your convenience, a designated Stroller Parking area is available on the second floor, near The stair railing. Feel free to park your stroller here while you explore our exhibits. The Schoolhouse Children’s Museum is not responsible for lost or stolen items.

Food Policy

To preserve our exhibits, food and beverages are not permitted in the exhibit areas with the exception of personal water bottles. For your convenience, snack areas are available in the central hallway just outside the exhibits. We appreciate your cooperation in consuming food only in these designated spaces. Please note, our indoor eating areas are not intended for spontaneous celebrations.

Special Needs Tips

For our Visitors with Developmental Disabilities/Autism Spectrum Disorders or Sensory Concerns

Social Stories

If a member of your group has sensory concerns and you would like more information, please contact us at 561.742.6780 during regular business hours.

Quieter Times to Visit

Weekday afternoons after 1:30 pm are often less busy, quieter times to visit.

Quieter Places and Exhibits

Light, noise and crowds vary widely throughout the building. There are quieter places and exhibits throughout the Museum. These can vary depending on the time of day, time of year, and class schedules. Consider bringing noise reducing headphones.

Restrooms

Accessible restrooms located on both floors of the building, all are sensory-friendly and DO NOT have hand dryers or auto-flush mechanisms. There are two restrooms on the first floor across from the front desk as you enter the building. On the second floor opposite the staircase there is a woman’s restroom with 2 stalls and a men’s restroom.

Membership

Becoming a member allows unlimited visits for a year. This is a good option for families where members have limited stamina.